Salesforce Course

Salesforce.com is a cloud computing and social enterprise software-as-a-service (SaaS) provider based in San Francisco.
Of its cloud platforms and applications, the company is best known for its Salesforce customer relationship management (CRM) product, which is composed of Sales Cloud, Service Cloud, Marketing Cloud, Force.com, Chatter and Work.com.

Sales Force Trainng Course Details

Sales Force Course Introduction

Salesforce.com is a cloud computing and social enterprise software-as-a-service (SaaS) provider based in San Francisco.
Of its cloud platforms and applications, the company is best known for its Salesforce customer relationship management (CRM) product, which is composed of Sales Cloud, Service Cloud, Marketing Cloud, Force.com, Chatter and Work.com.
Sales Cloud manages contact information and integrates social media and real-time customer collaboration through Chatter.
Service Cloud includes a call center-like case tracking feature and a social networking plug-in for conversation and analytics.
Marketing Cloud offers Radian6, a social media monitoring and marketing application.

Force.com, the company’s platform-as-a-service (PaaS) product, allows software developers to create Salesforce.com add-on applications. Work.com offers Rypple, a social human resource (HR) performance management platform.
In addition to its products and platforms, Salesforce.com created AppExchange, a custom application building and sharing platform.
The company also has consulting, deployment and training services.

SalesForce Online Training Curriculum

Cloud Computing Fundamentals

This module of SalesForce training will give an overview about cloud computing, SAAS, PAAS , Sales Force CRM concepts etc…
• Introduction to the Cloud Computing
• Evolution of Cloud Computing
• Classification of Cloud Computing
• Public Cloud
• Private Cloud
• Sales Force CRM Concepts

What is CRM?

The SalesForce customer relationship management (CRM) product, which is composed of Sales Cloud, SERVICE CLOUD, Marketing Cloud,
• How CRM can help?
• Customization in sales force CRM
• Personal Setup
• App Set-up in SFDC
• Admin Set-up in SFDC
• Salesforce Cloud Overview
• Sales Cloud
• Service Cloud

Workflow in SalesForce

This section of SalesForce online training, will define the architecture of workflow consisting of customised rules, tasks and alerts.
• Define workflow
• Set up workflow rules
• Set up workflow tasks & alerts

Security & Access in SalesForce

Demonstrating how to Set up security and user restrictions in this module of SalesForce online training.
Create & Manager Users,

SalesForce Data loader

• When running Data Loader from the command line you can specify the configuration parameters in a file.
• User mass delete

SalesForce Dashboards

By end of this module, you will have a clear understanding about Dashboard and its components.
• Learn about custom objects
• Learn about custom tabs
• Learn about custom web tabs

Visual Force in SalesForce

This article in SalesForce training introduces Visualforce. It illustrates the major areas of functionality, provides an example of the MVC paradigm in action, shows how to include database integration, and demonstrates how to create your own components.
• Introduction and Tools to VF
• Purpose of SFDC Visualfoce
• MVC Architecture

SalesForce VisualForce Controllers

A Visualforce controller is a set of instructions that specify what happens when a user interacts with the components specified in associated Visualforce markup, such as when a user clicks a button or link. Controllers also provide access to the data that should be displayed in a page, and can modify component behavior.Learn much more in this module of SalesForce Online training.
• SFDC VF Variables and Formulas
• Standard Controllers and Standard List Controllers
• Custom Controllers and Controller Extensions
• Using static resources and custom components
• Styling VF pages
• Overriding buttons
• links and tabs with VF
• Using JavaScript in VF Pages


You can define triggers for top-level standard objects that support triggers, learn in this section of SalesForce training, how to invoke Appex, as Apex code can be initiated by Web service requests and from triggers on objects.
• Invoking Apex
• Classes
• Objects and Interfaces
• Testing Apex
• Dynamic Apex
• Batch Apex
• Debugging Apex
• Deploying Apex
• Developing Apex in managed packages

SalesForce Objects and the Database

This module of salesforce.com training training provides a list of standard objects, their standard fields and you can also learn how an object evaluates Salesforce Object Query Language (SOQL) or Salesforce Object Search Language (SOSL) statements on-the-fly in Apex by surrounding the statement in square brackets.
• What is an Object
• SOQL and SOSL Queries

Want to have a course urgently or on Fast track. We can arrange you for a specialised training aimed only for you. Please get in touch with us with your requirements by mail or just fill in the Batch Enquiry form. We will get in touch with you with the slot times and other details with in 24 hours

For Priority Training contact below
  • eITCafe:trainings@eitcafe.com
  • India: 040 6678 6677
  • US: 630-636-0198

Support services

We know how hard it can be to find and keep a job when there are so many other things to worry about. Our support team is here to help break down the barriers which are blocking your road to employment.
If you are a Working Chance candidate, please don’t hesitate to ask for advice or support on any issues which are affecting your chances of finding a job.
For further information, please email jobsupport@eitcafe.com our Support and Training Manager.

Job Preparation

• Assistance with learning job seeking skills
• Resume creation
• Master application completion
• Dressing for success
• Job interview preparation

Job Development

• Assistance with completing applications online or in person
• Job development online, on foot, networking events, job fairs and established employer relationships to locate available positions in your job goal
• Job leads and information on attending hiring events
• Follow-ups on applications placed to request interviews.

Workflow rules can perform which of the following actions using standard Salesforce.com functionality?

A.     Update a Field
B.     Send an Outbound Message
C.     Send an Email
D.     Create a Task

What is the benefit of Salesforce CRM?

Here are some of the top benefits of Salesforce CRM
• Ensuring faster and better sales opportunity
• Deploying an analytical approach to customer acquisition
• Reducing cost and improving customer satisfaction
• Automation of repetitive and less important tasks
• Improved efficiency and enhanced communication on all fronts

Define Object relationship overview

In Salesforce you can link the standard and custom object records in a related list. It is done by Object relationship overview. Various types of relationships can be created in order to connect the specific business cases with specific customers. It is possible to create custom relationship on an object and define various relationship types.

How Salesforce deploys sales tracking?

Salesforce is very meticulous when it comes to recording intricate details like sales numbers, customer details, customers served, repeat customers, in order to create detailed reports, charts and dashboards for keeping track of sales.

How many relationships are present in Salesforce?

The two important relationships in Salesforce include:
• Lookup relationship
• Master detail relationship

Key Features


Overview of Course and Learning analytic’s


Learn from Certified and Expert Trainers

Customized Course as per your requirement

24/7 online support for the course learners

High Quality E-learning Content for learning


Access to the Recorded Sessions and classes

Flexible Course timing and Payment terms

Live Practical Oriented Approach for learners

Course Curriculam

SalesForce Course Module

Salesforce is an American cloud computing company headquartered in San Francisco, California. Though its revenue comes from a customer relationship management (CRM) product, Salesforce also capitalizes on commercial applications of social networking through acquisition.

Salesforce is a top-notch CRM application built on the Force.com platform. It can manage all the customer interactions of an organization through different media, like phone calls, site email enquiries, communities, as well as social media.

Salesforce handles all the customer relationships, by focusing on the sales, marketing and support processes.This is done by working with the standard objects (Shown below), and facilitating the relationships between them.

Duration: 45 Days

Support: 24x7

Video: Yes

Salesforce Certified Professional