SAP CS Training Introduction
Customer Service (CS) draws on functionality from different SAP application components, in particular Plant Maintenance (PM) and Sales and Distribution (SD).
For example, CS involves the planning and processing of external services, such s contracts for the maintenance and repair of equipment that a customer has either bought or rented.
Maintenance planning and servicing is managed in PM; in SD you can create and maintain the relevant service contracts.
Contractrelated charges that are incurred in PM are passed on in the form of requests for billing in SD.