ServiceNow Incident Management streamlines the process of restoring service following an unplanned disruption.
Incident Management allows IT to capture incidents through a self-service portal, chat, email, phone, and incoming events and prioritize them based on agreed service level targets.
Incidents can be automatically routed to the appropriate resolution group, complete with related information. An On-Call Scheduling feature ties directly into Incident Management to escalate and assign incidents to the right support teams and assignment groups, with triggers to escalate and send bidirectional notifications so escalations may be acknowledged.
Knowledge articles help agents minimize resolution times and service level management helps keeps all work on track.
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• Assistance with completing applications online or in person
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• Job leads and information on attending hiring events
• Follow-ups on applications placed to request interviews.
What do you mean by term "Application" in servicenow?
Application is a group of modules which provides its related information.For example change application provides the information related to change process. It consist of modules like create change ticket, view change tickets etc.
How to enable or disable an application ?
Navigate to “Application Menus” module under system definition application.Open the respective application that require to be enable or disable.Set active as true to enable it or set active to false to disable it
What is a view ?
View defines the arrangement of fields on a form or a list. For one single form we can define multiple views according to the user preferences or requirement.
What is ACL?
An ACL is access control list that defines what data a user can access and how they can access it in service now.
Overview of Course and Learning analytic’s
Learn from Certified and Expert Trainers
Customized Course as per your requirement
24/7 online support for the course learners
High Quality E-learning Content for learning
Access to the Recorded Sessions and classes
Flexible Course timing and Payment terms
Live Practical Oriented Approach for learners
Service Now Course Demo
Service Now Training Course Introduction
Service Now Course Module
Service Now Training Course Module
ServiceNow is a cloud based platform specializes in delivering IT service management (ITSM) applications. It incorporates agile development environment with reduced risk of failed deployment. The extensible platform enables a single system of record for IT and standardizes process. Performance analytics manages the insights of business solutions can drive performance improvement. In Mindmajix ServiceNow training students learn to build ITSM Applications as per the industry requirements. If you are planning to apply for ServiceNow Administration then you can take-up Service Now Admin Training.
Duration: 45 Days
ServiceNow Certified Professional