ServiceNow Course

ServiceNow Incident Management streamlines the process of restoring service following an unplanned disruption.

Service Now Training Course Details

ServiceNow Incident Management streamlines the process of restoring service following an unplanned disruption.

Incident Management allows IT to capture incidents through a self-service portal, chat, email, phone, and incoming events and prioritize them based on agreed service level targets.

Incidents can be automatically routed to the appropriate resolution group, complete with related information. An On-Call Scheduling feature ties directly into Incident Management to escalate and assign incidents to the right support teams and assignment groups, with triggers to escalate and send bidirectional notifications so escalations may be acknowledged.

Knowledge articles help agents minimize resolution times and service level management helps keeps all work on track.

ServiceNow Training Curriculum
Introduction to ITIL

• Introduction to ITSM
• Incident Management
• Problem Management and change management
• Service Request Management
• Configuration Management Database
• SLA’s and OLA’s

Introduction to SERVICENOW

• Tool Introduction
• Current Competitors
• Releases
• User Licenses
• Using Wiki and Community


• Customizing Home Pages
• Form Layouts and list layouts
• Adding Users to Groups
• Granting Roles to Users

Advanced Administration

• UI Policies, Notifications
• Dictionary Entries and Overrides
• Data Policies
• List Control and Calculations
• Exporting the Data from Service-Now


• Business Rules
• Client Scripts
• UI Actions
• Script Includes
• Jelly Scripting


• Bar Charts
• Pie Charts
• List Reports
• Pivot Tables
• Using scripting in Reporting
• Scheduling Reports
• Making Gauge

Content Management

• Introduction to CMS
• Creating Sites
• Creating Pages
• Creating Blocks using Scripting
• Login Rules

Want to have a course urgently or on Fast track. We can arrange you for a specialised training aimed only for you. Please get in touch with us with your requirements by mail or just fill in the Batch Enquiry form. We will get in touch with you with the slot times and other details with in 24 hours

For Priority Training contact below
  • eITCafe: trainings@eitcafe.com
  • India: 040 6678 6677
  • US: 630-636-0198

Support services

We know how hard it can be to find and keep a job when there are so many other things to worry about. Our support team is here to help break down the barriers which are blocking your road to employment.
If you are a Working Chance candidate, please don’t hesitate to ask for advice or support on any issues which are affecting your chances of finding a job.
For further information, please email jobsupport@eitcafe.com our Support and Training Manager.

Job Preparation

• Assistance with learning job seeking skills
• Resume creation
• Master application completion
• Dressing for success
• Job interview preparation

Job Development

• Assistance with completing applications online or in person
• Job development online, on foot, networking events, job fairs and established employer relationships to locate available positions in your job goal
• Job leads and information on attending hiring events
• Follow-ups on applications placed to request interviews.

What is servicenow?

ServiceNow is a cloud based ITSM tool.

What do you mean by term "Application" in servicenow?

Application is a group of modules which provides its related information.For example change application provides the information related to change process. It consist of modules like create change ticket, view change tickets etc.

How to enable or disable an application ?

Navigate to “Application Menus” module under system definition application.Open the respective application that require to be enable or disable.Set active as true to enable it or set active to false to disable it

What is a view ?

View defines the arrangement of fields on a form or a list. For one single form we can define multiple views according to the user preferences or requirement.

What is ACL?

An ACL is access control list that defines what data a user can access and how they can access it in service now.

Key Features


Overview of Course and Learning analytic’s


Learn from Certified and Expert Trainers

Customized Course as per your requirement

24/7 online support for the course learners

High Quality E-learning Content for learning


Access to the Recorded Sessions and classes

Flexible Course timing and Payment terms

Live Practical Oriented Approach for learners

Course Curriculam

Service Now Course Module

ServiceNow is a cloud based platform specializes in delivering IT service management (ITSM) applications. It incorporates agile development environment with reduced risk of failed deployment. The extensible platform enables a single system of record for IT and standardizes process. Performance analytics manages the insights of business solutions can drive performance improvement. In Mindmajix ServiceNow training students learn to build ITSM Applications as per the industry requirements. If you are planning to apply for ServiceNow Administration then you can take-up Service Now Admin Training.

Duration: 45 Days

Support: 24x7

Video: Yes

ServiceNow Certified Professional